Social and Community Manager

Remote - Phoenix, AZ

Top Class Actions is seeking a detail-oriented Social and Community Manager to join our Marketing team on a contract term.

Please send your resume and attach examples of your writing skills in order to be considered.

About Top Class Actions is the #1 source of class action lawsuit and settlement news. Our focus is helping right consumer wrongs™. We cover everything related to class action lawsuits and settlements, including developing cases, class action lawsuit investigations, and political news that affects everyday consumers — whether it’s product recalls, legislative changes, data breaches, wage and hour laws, rights violations, etc. We take our job of reporting consumer news very seriously because this work empowers consumers and gives back to our community.

About the Role

Top Class Actions is looking for an experienced Community Manager to engage with our social media followers and readers, monitoring not only our social media platforms but our Top Class Actions email inbox as well!

The ideal candidate has a solid background in adopting the personality and language of their clients and is able to deliver clean and grammatically sound copy in the voice of TCA’s persona. They live on social media platforms, understand current social and cultural trends, and are able to engage with followers/readers by tapping into common interests while speaking on behalf of our mission—educating everyday consumers on class action lawsuits, settlements, and legislative decisions that may affect them in easy-to-understand language!

What You’ll Do: 

  • Engage directly with the community across all consumer-facing channels (social media, website, email inbox, etc.)

  • Craft brand-appropriate social copy or pop culture-relevant community responses that align with the TCA voice and style guide

  • Have your finger on the pulse of our community at all times, identifying shareable/viral content amongst our community through our content, as well as anticipating what its interests may be in developing stories, lawsuit investigations, and settlements

  • Monitor Top Class Actions’ website and social platforms to collect engagement materials at the request of our Editorial and Marketing departments

  • Stay up-to-date on social media trends, emerging platforms, and best practices to ensure content is optimized for performance on each platform

  • Maintain a high-level knowledge of our content and providing customer support (with the guidance of your manager) to the community

  • Communicate updates daily to Social Media and Editorial teams

Location: This contractor role is 100% remote, Monday through Friday, with flexible daily hours.

What We're Looking For:

  • 1+ years of social media community management experience 

  • Can demonstrate high-quality grammar skills with the ability to write in multiple voices for multiple audiences 

  • Excellent project management and time management skills with the ability to multitask

  • Strong interpersonal and communication skills

  • Thrives in the fast-paced world of social media AND the high-pressure environment of social media community management within a competitive breaking news cycle

Top Class Actions is an Equal Opportunity Employer. We are actively seeking candidates who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best newsrooms and companies reflect diversity in viewpoints, backgrounds, and identities of the world in their staffs and are committed to inclusive hiring across departments and levels.